Troubleshooting
There could be a number of reasons why you can't log in. Forgotten password Incorrect email address Your email domain has expired or is inval...
Thu, 17 Aug, 2023 at 11:55 AM
If you have purchased credits but they have not appeared on your account please contact support@electraform.co.uk with as much detail as possible abo...
Tue, 18 May, 2021 at 2:53 PM
Once a certificate is completed it can no longer be edited however we understand that mistakes happen and we can make amendments on your behalf or re...
Tue, 18 May, 2021 at 2:45 PM
The first thing to check is if you have added the test equipment to your account. If not follow the steps in this help article to add the test equipm...
Tue, 18 May, 2021 at 2:21 PM
The first thing to check is if you have added the test equipment to your account. If not follow the steps in this help article to add the test equipm...
Tue, 18 May, 2021 at 2:21 PM
In the interests of your security we do not allow changes to the Log in email address except by written request from the original account email addre...
Tue, 18 May, 2021 at 3:44 PM
Reasons why your logo will not upload It's too big- the maximum allowable size is 64kB It's the wrong file type- please use only .jpg or ....
Wed, 19 May, 2021 at 1:46 PM
Reasons why your signature will not upload It's too big- the maximum allowable size is 64kB It's the wrong file type- please use only .jpg...
Wed, 19 May, 2021 at 2:02 PM
When you first add a board you can define the number of phases and circuits for the board. Once added the way to add or delete circuits is described ...
Fri, 21 May, 2021 at 1:03 PM
There is now an option to re-order circuits at any stage but this is particularly useful after copying an existing certificate into a new one when the c...
Mon, 21 Jun, 2021 at 10:17 AM