The first thing to check is if you have added the test equipment to your account. If not follow the steps in this help article to add the test equipment

This is what you should expect to see when equipment is added.


Have you assigned the equipment to your Engineer profile? Is not follow the instructions in this help article.


This is what you should expect to see when equipment is assigned.




If you created an EICR/EICS/EICM/HWEIC/HWEICR certificate before any of the above steps you will need to refresh the certificate for the equipment to appear


Follow the steps below


Click Boards Circuits Results-> Edit Board

You will see the screen below



Deselect the Engineer name as shown below:

Then reselect the Engineer as shown below:

The board will now display the equipment as shown below: