FAQ

Is this a subscription service?
No -  electraform is priced per certificate - the minimum purchase is five credits or you can purchase several hundred depending on your business needs. Di...
Thu, 15 Apr, 2021 at 9:41 AM
I am a member of a popular scheme operator - can I use electraform?
Yes - anyone can use electraform - the certificates and reports created by electraform, are based on the model forms from British Standards and Codes of Pr...
Thu, 15 Apr, 2021 at 9:46 AM
How does it work?
electraform is a web based application - which means you need an internet connection to use it and a device to use it on, although we have a range of downl...
Thu, 15 Apr, 2021 at 9:57 AM
What if I choose the wrong type of certificate?
Contact electraform support - we understand that everyone makes mistakes, and electraform has some in-built measures to prevent customers changing the type...
Thu, 15 Apr, 2021 at 10:14 AM
Do I need to download anything?
No - electraform is a web based service -  so all you need is an internet connection and a web browser. We recommend using either Chrome, Firefox or Safari...
Thu, 15 Apr, 2021 at 10:22 AM
How many devices can I use it on?
As many as you like, there are no restrictions -  electraform isn't restricted to a machine, or even users - you pay for certificate credits and you c...
Thu, 15 Apr, 2021 at 10:22 AM
Do I need to synchronise all my data every time I use it?
No - all data entry is in real time - which means as soon as as someone adds a test result for example, the result is saved to your database and is availab...
Thu, 15 Apr, 2021 at 11:26 AM
What if I lose my internet connection?
No - electraform saves everything as you work - which means losing an internet connection isn't as bad as it might sound. As soon as you enter data, i...
Thu, 15 Apr, 2021 at 11:28 AM
Where is my data stored?
Your electraform account is for life - meaning your certificate data is stored securely on 3 mirrored servers dotted around the globe which are backed upon...
Thu, 15 Apr, 2021 at 11:35 AM
Clearing your browser cache
From time to time, your browser decides to cache your pages and it seems like you can't refresh the page to load new content. Below are step by step ...
Tue, 23 Jan, 2018 at 2:54 PM