Support

Need support?
If you need help, there are a couple of ways to get in touch: Between 9am and 5pm, we offer a phone service, call 0333-207-9668 and one of our support te...
Fri, 16 Aug, 2019 at 10:07 AM
Certificate status
A description of what the colour coded status means can be found by clicking the Support tab, followed by Certificate Status.
Fri, 16 Aug, 2019 at 9:40 AM
Content checker
The Content Checker is a feature to help make sure essential fields on the certificate or report aren't forgotten. The Checker will surround an item ...
Wed, 21 Aug, 2019 at 4:41 PM
What's new?
The What's New page All our updates and bug-fixes are documented on this page, it's a good place to see what we've been up to and when new ...
Fri, 16 Aug, 2019 at 9:44 AM
Codebreakers powered by NAPIT
Codebreakers inclusion in EICR observations As of the release of the 2018 version of the award winning Codebreakers publication by NAPIT, we have been for...
Fri, 16 Aug, 2019 at 9:55 AM
Printable Site Forms
Occasionally when the internet or a data connection isn't available , we have to go back to the old fashioned way of recording test results and site d...
Fri, 16 Aug, 2019 at 9:58 AM
Tutorial videos
We produce a range of videos to help get you started with electraform. We are adding them, all the time, and they can be found by clicking Support/Tutorial...
Fri, 16 Aug, 2019 at 10:04 AM
FAQ
If you have arrived here, you are already in our support area. Use the search bar and the site will filter your keywords to try and find a solution for you...
Fri, 16 Aug, 2019 at 10:06 AM